You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Community Services Assistant to join their team. This role involves assessing and triaging calls related to mental health services, coordinating with clinics, scheduling appointments, gathering and documenting client information, and ensuring that clients are connected to necessary services. The position requires excellent communication skills and the ability to work effectively in a fast-paced team environment.
Responsibilities / Job Duties
- Triage and assess calls directed by the crisis team.
- Handle phone calls with patients and connect them with outpatient mental health services.
- Schedule appointments by accessing clinics' calendars.
- Coordinate with clinics for detox, residential, and outpatient programs.
- Gather financial information and document client interactions in SmartCare.
- Create detailed progress notes.
Minimum Education and Experience Qualification Requirements
Qualifications
- Experience in Behavioral Health (BH) or Mental Health, or has case management experience.
- Strong customer service skills.
- Knowledge or education in mental health.
- Ability to work in a fast-paced team environment.
- Preferred: Experience working in mental health/BH.
Skills
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment, especially during crisis situations.
Schedule / Shift
Monday - Friday, 8:00 AM - 5:00 PM
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
